Freelance IT Support Consultant
High DemandMarket rate550-650 SEK/h
IT Support professionals provide technical assistance and support to users experiencing hardware, software, and network issues. They ensure smooth IT operations by resolving problems quickly and maintaining IT infrastructure.
Key Skills
Windows/Mac/Linux operating systems, Active Directory, Office 365, troubleshooting, network basics, remote support tools, ticketing systems (ServiceNow, JIRA), hardware maintenance, and customer service skills.
Responsibilities
- Provide first and second-line technical support
- Resolve hardware and software issues
- Install and configure computer systems and applications
- Maintain IT equipment and inventory
- Document support tickets and solutions
- Train users on IT systems and best practices